Customer Success Manager (D&I - India)

About the Role

As a Customer Success Manager for India, you will be responsible for managing and expanding relationships with strategic military and governmental agencies across India. Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on customer value, retention and satisfaction. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for applications.

The ideal candidate will have experience working with Indian military and/ or government agencies, and a great ability to navigate complex government structures, decision-making processes, and interagency relationships. The ability to identify and build connections between ministries and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in Delhi, India.

Impact You’ll Own

• Strategic Relationship Management: Act as the lead point of contact for high-stakes military and governmental agencies, fostering long-term partnerships built on trust and mission success.
• Workflow Integration: Partner with customers to deeply understand their specific mission requirements. You will guide them in integrating Planet data into their existing geospatial workflows for applications such as border security, disaster response, and urban planning.
• Navigation of Government Structures: Masterfully navigate the complexities of Indian interagency relationships. You will identify key stakeholders across various ministries and build the necessary bridges to drive wide-scale adoption of Planet’s platform.
• Retention & Expansion: Own the renewal process and identify opportunities for growth. By demonstrating consistent value, you will ensure long-term contract stability and advocate for new use cases within your accounts.
• Customer Advocacy: Act as the internal "Voice of the Indian Government" within Planet, collaborating with Product, Sales, and Engineering teams to influence our roadmap based on regional requirements.
• Value Creation and Success Planning: Analyze and transit specific mission requirements into value creation by navigating complex interagency relationships to integrate Planet’s solutions directly into existing workflows. Develop and execute Success Plans that define clear KPIs for the customer, ensuring their