Customer Success Manager, Customer Delivery & Success

About the Role

At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination.

This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets.

What You'll Do

• Build Trusted Customer Relationships
• Serve as the primary point of contact for assigned customer accounts.
• Develop strong relationships with customer stakeholders across business and technical functions.