Customer Success Manager, Corporate
About the role
About AlphaSense
The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. The platform includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
AlphaSense acquired Tegus in 2024 to advance their shared mission of empowering professionals to make smarter decisions through AI-driven market intelligence. The platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe.
About The Team
The Customer Success organization is composed of four teams: pre-sales, customer success management, account management and support. The CS org is dedicated to ensuring every client realizes the full value of their investment in the platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.
Customer Success Managers at AlphaSense help organizations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients creates a feedback loop that informs product innovation, shapes content strategy, and ensures evolving client needs are reflected in AlphaSense's value delivery.
About the Role
The Customer Success Manager (CSM), Corporates role is central to ensuring clients realize measurable outcomes from their investment in the platform. CSMs partner with Account Managers to optimize the customer journey by focusing on strong product adoption and engagement.
CSMs support clients across verticals including: Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences. Personas supported include Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development.
What You'll Do
- Engage with end users through a variety of client engagement activities