Customer Success Manager (B2C) (m/w/d) | 100% remote

About the Role

We are looking for a Customer Success Manager (B2C) to independently manage a fixed customer base of approximately 2,000+ clients. You will be the central point of contact, ensuring that our customers receive optimal support, find solutions, and have a consistently positive experience with our service and products.

Responsibilities

• Management of a fixed customer portfolio (B2C)
• Support with legal matters (no legal advice required)
• Identification and resolution of problems
• Proactive accompaniment and support of our customers
• Consultation on suitable solutions and services
• Close collaboration with our Legal and Back Office teams

Requirements

• Strong communication skills (clear, calm, solution-oriented)
• Self-responsibility and entrepreneurial thinking
• Experience working with customers (support, sales, or customer success)
• Ability to remain composed in difficult situations
• Goal-oriented work with focus on customer satisfaction and long-term customer relationships

Benefits

• 100% remote work
• Base salary: €3,200 – €3,800 gross per month
• Attractive performance-based bonus model
• Responsibility for your own customer portfolio (not pure ticket handling)
• Clear development opportunities (Senior / Team Lead)
• Modern workplace with strong focus on automation & AI

You are not a classic support employee, but rather take responsibility for your own customer area and actively contribute to bringing customer experience to a new level. Your work has a direct impact on the company's growth and development.