Customer Success Manager
About the role
Enterprise Customer Success Manager
Experience: 5+ years
Location: Bangalore / Coimbatore / India (Remote)
Time zone: CST / EST
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents, and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
Our Values
- Clarity: We interact with transparency, simplicity, and shared purpose.
- Unity: We build unity through mutual respect, trust, and collaboration.
- Innovation: We stay curious, challenge assumptions, and drive continuous improvement.
- Speed: We act with urgency, focus, and follow-through to deliver results fast.
- Precision: We bring accuracy, consistency, and care to everything we do.
Role Overview
Seeking a highly driven and customer-focused Enterprise Customer Success Manager (CSM) to join our Americas Customer Success organization, supporting strategic enterprise customers across the Northeast United States and Canada within the EST time zone. As a trusted advisor and customer advocate, the Enterprise CSM plays a mission-critical role in driving customer success, long-term partnerships, and business growth. This individual will own the post-sales customer journey, ensuring customers realize measurable value from their investment while building strong executive and operational relationships across complex enterprise environments.
The ideal candidate combines strategic thinking, relationship management, business acumen, and a passion for customer outcomes. Acting as part coach, consultant, program manager, and product champion, the Enterprise CSM will lead onboarding, accelerate adoption, drive customer engagement, and identify opportunities for growth and expansion. This role works at the center of cross-functional collaboration with Sales, Support, Product, Engineering, and Professional Services teams, making it a highly visible and impactful position that directly contributes to customer retention, satisfaction, and the overall success of the business.
Key Responsibilities
Onboarding & Time-to-Value
- Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live.
- Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals.
- Partner cross-functionally to deliver a seamless onboarding and customer experience.
Adoption & Value Realization
- Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement.
- Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment.
- Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success.
- Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance