Customer Success Manager - APJ

An Overview of this Role

As a Customer Success Manager for APJ, you’ll help GitLab customers realize the full value of our intelligent DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy across the region. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle practices, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Center of Excellence efforts, and turn product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll work closely with Product Management, Engineering, Sales, and Professional Services, and you’ll measure your success in your first year through customer satisfaction, retention, and the strength of the strategic relationships you build in APJ. This is an opportunity to help customers achieve meaningful business outcomes while strengthening trust in GitLab through consistent, value-focused partnership.

Some examples of our projects:

• Helping customers improve adoption of GitLab across their software development lifecycle through structured success plans and workshops
• Partnering with account teams and cross-functional stakeholders to turn usage insights into recommendations that support customer outcomes, retention, and growth

What you'll do

• Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle.
• Measure and monitor customer progress against critical performance indicators, and share insights with GitLab account stakeholders as well as customer sponsors and executives.
• Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments.
• Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plan