Customer Success Manager, 1:Few (Trilingual in English, Spanish & Portuguese)
About the role
POS-P316
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer. Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.
In this role, you'll get to:
- Be the primary contact and advocate for approximately 150 medium-sized business customers
- Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue from new product feature adoption and expanded usage
- Work as part of the team to develop strategies for scale and growth
We are looking for people who:
- Prior experience with sales or account management teams
- Experience working with small business owners and marketers
- A verifiable track record of consistently meeting and exceeding revenue goals
- A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
- Clear and articulate communication skills and the ability to effectively drive a phone conversation
- Phenomenal organizational skills
- The ability to thrive in a fast-paced environment
- Inbound Marketing knowledge is a plus
- Strong SaaS business acumen is a plus
- Experience with marketing automation software is a plus
Additional Information
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require