Customer Success Engineer - YouTrack (German speaking) - m/w/d
About the role
About JetBrains
JetBrains is a leading software company. For over 25 years, we have strived to make the most effective developer tools on earth. Our tools accelerate production, empowering developers and teams worldwide to grow, discover, and create.
YouTrack is a project management tool used by more than 100,000 teams worldwide. In recent years, YouTrack has seen steady growth in both revenue and customer adoption.
Role
The YouTrack Marketing and Business Development team is seeking a German-Speaking Customer Success Engineer. You'll be responsible for cultivating relationships with our small, mid-sized, and enterprise customers, as well as for helping our partners develop their capabilities to deploy YouTrack successfully, both in the DACH region and worldwide.
Responsibilities
- Provide technical guidance and pre-sales engineering assistance to potential new customers.
- Provide onboarding sessions for new customers and technical training for existing ones.
- Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
- Manage existing large accounts and work proactively to retain and develop them.
- Act as a liaison between customers and the product team.
- Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.