Customer Success Engineer, VIP

About You

• You are an engineer who thrives on solving real-world problems. You may have a background in full-stack development, enterprise support, or media technology, and you’re ready to apply your technical skills directly with a wide spectrum of interesting global customers.
• You never stop learning. You have a willingness to rapidly learn new technologies, and are excited by the challenge of debugging complex, unfamiliar applications.
• You are curious and love to get to the root cause of an issue. You’re not satisfied with surface-level fixes and are driven to solve problems not once, but twice: fixing the immediate issue, and preventing it from happening again.
• You have excellent written English and can effectively communicate technical concepts to customers and colleagues, sometimes under stressful circumstances.
• You like actively solving problems. You are excited by engaging regularly in deep, collaborative problem-solving, and motivated by what you learn along the way.
• You are obsessed with helping others succeed, and love working directly with customers. Experience in an enterprise support environment is highly valued.

Technical Requirements

• WordPress expertise with a solid understanding of the underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks and filters, imports, and other advanced WordPress concepts.
• Proficient in reading, writing, and troubleshooting code in multiple languages, including HTML, CSS, PHP, and JavaScript.
• Understanding of web technologies including REST APIs, HTTP, DNS, domain management, reverse proxy, and version control (primarily Git, also SVN).
• Experience with software engineering practices, including coding standards, team coding practices, source control, build processes, testing methodologies, and cloud infrastructures.
• Advanced understanding of scalability, performance, and security issues in enterprise environments.
• Proficiency with monitoring and debugging tools such as Kibana and New Relic.

Requirements

• US-based position. Candidates must be based in the United States and undergo background checks as required, and hold United States citizenship.
• Excellent communication skills.