Customer Success Engineer

Responsibilities

• Be the front-line of customer requests
• Debug, report, and sometimes fix bugs and regressions
• Advocate for customer needs to the greater Resend team
• Iterate internal workflows to improve resolution speed and efficacy
• Proactively build relationships and identify potential papercuts for customers
• Create documentation that answers customer questions or showcases solutions

Requirements

• Love helping solve problems for developers
• 3-5 years of technical support or success experience
• Can handle and perform under customer pressure
• Experience improving email deliverability

Benefits

• Honest and low-ego team
• Autonomy to ship solutions
• Ownership of problems and solutions
• 100% remote team with flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion)