Customer Success Engineer

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch builds on advances in LLMs and agentic AI, and the rapid adoption of cloud data warehouses like Snowflake and Databricks.

About The Role

The Customer Success Engineering role requires strong organizational skills and an ability to multitask. You'll work directly with all users to ensure they can get the most value from the platform.

• Answer questions in Intercom, Slack, phone, or email
• Provide technical support requiring understanding of API documentation

This is a technical role demanding strong communication skills, a growth mindset, and persistence in achieving goals.