Customer Success Engineer (East)

YOUR ROLE WILL CONSIST OF

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.
• Work across the organisation and escalate as necessary for confirmation of solutions or other options.
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting