Customer Success Coordinator

What you’ll be doing.

• Build strong relationships with key client contacts
• Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong
• Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients.
• Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities
• Demonstrate company value by explaining products and introduce service enhancements and additions
• Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations
• Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors
• Additional projects as assigned

What does it take to succeed in this role?

• An interest in Cyber Security
• Technical knowledge of common Information Security systems and technologies
• Customer focus: willingness to take full ownership of client issues and be "client advocate" internally
• Strong planning, written communication, note taking, and detailed follow-up skills
• Take initiative to solve client issues, identify opportunities, and learn new topics quickly
• Ability and desire to work professionally with a team, or independently, with minimal supervision
• Analytical mindset with problem-solving abilities.
• Customer-centric attitude with a focus on delivering value.

What are desirables?

• Bachelor’s degree in business, management, or 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Proven experience in project management, including the ability to manage timelines, resources, and multiple priorities.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Proficiency in project management tools (e.g., Asana, Trello, or similar) and CRM systems (e.g., Salesforce, HubSpot).
• Ability to work independently and collaboratively in a fast-paced environment

How we work.

Our 3 values define how we operate internally as well as externally:

Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering wo