Customer Success - Central Eastern Europe

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences; ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages; ElevenAPI gives developers access to our leading AI audio foundational models.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. It’s about the impact you have.
• AI first: We use AI to move faster with higher-quality results across the whole company.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI.
• Growth paths: Countless opportunities to drive impact beyond your immediate role.
• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to meet up with colleagues.
• Annual company offsite: Team gatherings in new locations (past offsites included Croatia and Italy).
• Co-working: Monthly co-working stipend if you're not near a main hub.

About the Role

This role partners directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform. The focus is driving adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value. You will own commercial outcomes across a defined set of accounts, with success measured by Net Revenue Retention and New Product Expansion. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership. This is the first dedicated Customer Success role in the region - we’re looking for people who are excited to build.

Requirements

• 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region
• Proven experience...