Customer Success Associate

About the role:

Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

This role is available to candidates who reside and are currently legally authorized to work in Canada.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross