Customer Success Associate

Headquarters: URL: https://homecarepro.io JD - Customer Success Associate Location: Remote Type: Full-time About Homecare Pro Homecare Pro is the HR automation platform for home care agencies. Our vision is a world where care teams focus on delivering in-home care without the burden of administrative HR work. We combine caregiver onboarding, credentialing, and HR compliance into a blended SaaS and managed services platform, helping agencies recruit faster and expand their capacity to deliver high-quality care. In less than two years, our small and fully remote team has grown to serve over 500 home care locations. Our profitable, bootstrapped growth comes from customer-obsession and moving quickly to meet this segment’s unique needs. Why should you be part of our success story? At Homecare Pro, we expect one another to operate with outsized ownership and adapt as the company grows. We believe in empowerment, earning trust, and making an impact. Joining Homecare Pro means becoming part of a collaborative, fast-moving team where your work directly enables care delivery. This is a unique opportunity to: Work alongside serial founders with multiple successful exits at an early stage. Gain transparency into the inner workings of a profitable and rapidly growing small business. Take on meaningful responsibility early, with room to grow your role and scope over time. Enjoy competitive salaries paired with above-market equity. About you You are early in your career and excited to build a foundation in customer success at a fast-growing company. This may be your first full-time job out of college. What matters most is the energy, curiosity, and learning mindset you bring. You care deeply about helping customers succeed. You follow through, notice details others might miss, and take pride in being helpful, responsive, and reliable. You are an exceptional written and verbal communicator who can build trust with people across different backgrounds, roles, and levels of technical