Customer Success Associate

About this role

You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base. The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

Please note English fluency is mandatory for this role. Please apply using an English CV.

In this job, you’ll…

• Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
• Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
• Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
• Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
• Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
• Interpret and drive action for “at-risk” customers
• You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

We’re looking for

• Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
• Proven track record in minimizing customer churn.
• The ability to look at longer-term plans and set the direction for clients
• Results-focused, can-do-attitude, Naturally motivated and team player
• Comfortable in using data to make decisions
• You are highly organised - ability to build pipelines and track current/ future processes
• Confident and able to present to clients and internal stakeholders over video
• You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces.