Customer Success - ANZ
About the role
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors include Andreessen Horowitz, ICONIQ Growth and Sequoia. We have expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, minimal bureaucracy.
- Impact not job titles: It’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results across the whole company.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: Be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Countless opportunities to drive impact beyond your immediate role.
- Learning & development: Annual discretionary stipend for professional development.
- Social travel: Annual discretionary stipend to meet up with colleagues.
- Annual company offsite: We bring the entire team together each year.
- Co-working: Monthly co-working stipend if not near a main hub.
About the role
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes. You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities. In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts, measured by net revenue retention and sustained multi-product adoption.
Requirements
- 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the ANZ region
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations