Customer Success Agent

About the Role

Humana's Customer Success Agents are trusted partners in navigating healthcare. Provide guidance and solutions to ensure a positive member experience, from explaining plan benefits to resolving issues around disenrollment or dual eligibility. Work cross-functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey.

Key Responsibilities

• Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction
• Actively listen to identify member needs and suggest appropriate solutions

Requirements

• Current and valid Health Insurance License in your state of residence

About Humana

With over 10 million sales interactions annually, Humana is a health services company committed to putting customers at the center of everything it does. The MarketPoint organization is hiring 10 Customer Success Agents to join the remote Customer Success Team.