Customer Solutions Engineer II

About the Role

Fivetran and dbt are building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Customer Solutions Engineer II to join the Senior Customer Solutions Engineering (CSE) team — frontline technical support for dbt Labs customers across tickets, email, and video, ranging from simple questions to complex technical issues. This is a full-time remote position based out of the AMER-East region.

Technologies You’ll Use

• dbt (Core and dbt platform)
• SQL
• APIs
• YAML/JSON
• Zendesk
• Datadog or LogicMonitor
• Common data warehouses (e.g. Snowflake, BigQuery)

What You’ll Do

• Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
• Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
• Take ownership of customer issues, from initial troubleshooting through to resolution
• Enhance our documentation, ensuring it's both technically accurate and easy to understand
• Proactively seek out professional development opportunities, always aiming to bring more to the team and our users
• Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
• Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

Skills We’re Looking For

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
• Exceptional written and verbal communication skills
• A genuine drive for solving problems and helping others
• A strong technical foundation, especially within a SaaS support environment
• Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success