Customer Solutions Engineer, Atlas, AMER
About the role
Role Overview
The Customer Solutions Engineer, Atlas for AMER owns the post-deployment technical success of Armada’s Atlas customers across North America. It is a hands-on technical role centered on platform adoption and optimization: driving deep adoption of Atlas capabilities — monitoring, lifecycle management, governance, and automation — co-creating enterprise integrations through Atlas webhooks and APIs, and helping large customers structure and manage high asset counts so the platform scales with them.
Atlas is a SaaS platform and onboarding is largely self-service; Armada’s support and delivery teams assist, but customers typically stand up much of it themselves. Deployment is deliberately simple, though an initial onboarding and deployment plan supports larger roll-outs and gets these customers on the right structure from the outset. The real work, however — and where this role spends its time — is everything after go-live: turning initial usage into mature, healthy, deeply embedded operations.
As the post-sale counterpart to the Customer Engineer (Sales Engineer), the Customer Solutions Engineer takes technical context at hand-off and owns durable post-sale adoption and technical success. The goal is measurable value realization — moving each customer up the adoption maturity ladder while keeping the account healthy — with the Joint Success Plan (JSP) as the framework to get there. This role reports into the Sr. Manager, Customer Solutions Engineering (Atlas), Americas, and success is measured by adoption depth, operational maturity and health, retention, and expansion.
Key Responsibilities
Technical account ownership and customer success