Customer Solutions Architect

About the Role

We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.

This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guiding customers through architecture evolution, adoption, and expansion initiatives. Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR). You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.

This is a full-time, remote position based in Japan.

Technologies You’ll Work With

• Databases: SAP HANA, Oracle, SQL Server, Postgres
• Data Platforms: Snowflake, Databricks, BigQuery, Redshift
• Languages: SQL, Python, bash or powershell
• Networking: SSH tunneling, VPNs, PrivateLink
• Modern Data Stack tools and ecosystem technologies

What You’ll Do

Customer Adoption & Value Realisation

• Own post-sales technical engagement across assigned Enterprise accounts
• Drive adoption, optimisation and ongoing usage of Fivetran
• Deliver enablement sessions, workshops and best-practice guidance
• Monitor account health signals (usage, performance, support trends) and proactively intervene where needed