Customer Solution Engineer

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies.

As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation. You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy.

In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow.

*This is a remote position with opportunities for in-person collaboration at team events, offsites, and office visits.

What you’ll do

• Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training.
• Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics.
• Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation.
• Build and present customized use-case demonstrations tailored to each customer’s industry and objectives.
• Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win.
• Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs.
• Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment.
• Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint.
• Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences.
• Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert.
• Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs.
• Travel as needed within your territory.

About You

• 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.).
• A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes.
• Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences.
• Strong understanding of value-based selling and SaaS / cloud business models.
• Familiarity with subscription and recurring revenue models.
• Experience with structured sales methodologies such as MEDDIC or Value Selling.
• Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby).