Customer Service Technical Trainer

About the Role

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you.

As a Customer Service Technical Trainer, you will lead high-quality, hands-on training experience for customers working with automated conveyor and PLC control systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long-term customer relationships.

You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

In this role, you will

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
• Coordinate vendor led training during projects and organize supporting documentation
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
• Track all completed trainings and gather feedback to continuously improve quality
• Identify when customers need additional support and schedule remedial training, including coordinating billing
• Capture video of maintenance procedures to support training documentation
• Travel up to 50 percent to customer and vendor sites to deliver and receive training

You will thrive here if you

• Have at least two years of experience working with automated conveyor systems and PLC controls
• Understand high and low voltage electrical systems
• Can build structured training plans with clear goals and outcomes
• Are confident presenting technical information and helping teams truly understand it
• Are flexible and willing to support customers on weekends when needed
• Bring strong customer service instincts and know how to listen, collaborate, and build trust
• Stay organized and calm while balancing shifting priorities and evolving schedules