Customer Service & SDR Bilingüe

Accountabilities

• • Respond to customer inquiries and provide timely, professional support to clients across international markets.
  • Investigate customer issues, identify appropriate solutions, and ensure requests are resolved effectively.
  • Maintain high standards of customer satisfaction throughout every interaction.
  • Manage customer interactions and related information accurately using CRM and customer support platforms such as Zendesk, HubSpot, or similar tools.
  • For SDR-focused responsibilities, identify qualified business opportunities and conduct prospecting activities with potential customers.
  • Engage with prospects and customers through clear, professional, and persuasive communication.
  • Maintain accurate records of customer and prospect interactions and ensure appropriate follow-up.
  • Collaborate with internal teams when necessary to resolve complex customer requests or support business development activities.

  Requirements

  • 2–3 years of professional experience in Customer Service, Customer Support, Sales Development Representative, or a closely related role.
  • Advanced proficiency at B2/C1 level in at least one of the following languages: English, French, German, Italian, or Portuguese.
  • Strong verbal and written communication skills, with the ability to interact effectively with customers and prospects from different cultural backgrounds.
  • Customer-focused, solution-oriented approach with strong problem-solving abilities.
  • Experience using CRM and customer service management tools such as Zendesk, HubSpot, or similar platforms.
  • Ability to manage multiple customer requests, prospecting activities, and follow-ups in an organized manner.
  • Proactive and adaptable mindset, with the ability to work effectively in an international and multicultural environment.
  • Comfortable working independently in a fully remote setting.
  • Strong interpersonal skills and a professional approach to customer and prospect interactions.

  Benefits

  • 100% remote work, providing the flexibility to work from home.
  • Opportunity to contribute to international projects and work with global customers.
  • Dynamic and multicultural working environment.
  • Opportunities for professional development, career growth, and long-term stability.
  • Monthly compensation paid in USD through Ontop.
  • Exposure to both customer service and sales development activities, depending on the role focus.