Customer Service Representative (Spanish and Portuguese speaker)

About Binance

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

Role Overview

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback.

Responsibilities

• Handle back office tickets and provide 24/7 online enquiry and email reply services to customers
• Handle customer enquiries, advice and suggestions via support channels
• Process identification approval requests
• Ensure exceptional service standards and high customer satisfaction