Customer Service Representative (Portuguese)
About the role
About Binance
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries for industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.
Role Overview
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Responsibilities
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures and guidelines
What We're Looking For
We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback to ensure exceptional service standards and high customer satisfaction.