Offshorelaunch

Customer Service Representative (Plumbing/HVAC Experience Required)

supportfull-timeRemote

SALARY

Not listed

WORK TYPE

remote

JOB TYPE

full-time

INDUSTRY

general

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About the role

<p><strong>About Offshore Launch:</strong></p>

<p>Offshore Launch is a business and growth operations firm helping home service owners scale their operations.&nbsp;</p>

<p>We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.&nbsp;</p>

<p>We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.</p>

<p><strong>Why Join Offshore Launch?</strong></p>

<ul>

<li>Impact the growth and success of small and medium-sized businesses.</li>

<li>Work in a people-first, remote environment that values career growth.</li>

<li>Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.</li>

<li>Contribute to a culture that values partnership, service, and excellence</li>

</ul>

<p><strong><span class="notion-enable-hover" data-token-index="0">About the Client:</span></strong></p>

<div data-key="204" data-styled-node="true" data-variable-line-height="false"><span data-key="205"><span data-offset-key="205:0"><span data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">A family-owned, faith-based plumbing company located in Fort Worth, Texas, proudly serving Tarrant County and the surrounding areas. Our team is dedicated to providing honest, reliable residential and light commercial plumbing services. We value integrity and are committed to building long-term relationships with our clients.</span></span></span></span></div>

<div data-key="208" data-styled-node="true" data-variable-line-height="false"><span data-key="209"><span data-offset-key="209:0"><span data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">We are currently seeking&nbsp;<span data-key="210" data-styled-node="true" data-variable-line-height="false" data-testid="span-token-wrapper"><span data-token-search-attribute="true" data-token-id-attribute="JOB TITLE" data-testid="content-token-JOB TITLE" data-sentry-element="StyledTokenWrapper" data-sentry-source-file="token.js">Customer Service VA</span></span>a&nbsp;</span></span></span></span><span data-key="212"><span data-offset-key="212:1"><span data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">to join our team. The ideal candidate will assist with scheduling, client communications, and administrative tasks to ensure exceptional service delivery. If you are organized, proactive, and customer-focused, we encourage you to apply and become a part of the Molberg Plumbing family.</span></span></span></span></div>

<p><strong>Responsibilities:</strong></p>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="219" data-styled-node="true" data-variable-line-height="false"><span data-key="220"><span data-offset-key="220:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.</span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="222" data-styled-node="true" data-variable-line-height="false"><span data-key="223"><span data-offset-key="223:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Handle overflow and after-hours customer inquiries.</span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="225" data-styled-node="true" data-variable-line-height="false"><span data-key="226"><span data-offset-key="226:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Use AT&amp;T Office@Hand (RingCentral VoIP) to manage customer calls professionally and correspond with other team members. </span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="228" data-styled-node="true" data-variable-line-height="false"><span data-key="229"><span data-offset-key="229:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Utilize Scorpion and Chirp dashboards to track and manage leads.</span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="231" data-styled-node="true" data-variable-line-height="false"><span data-key="232"><span data-offset-key="232:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Follow company scripts and prompts to ensure a smooth customer booking process.</span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="234" data-styled-node="true" data-variable-line-height="false"><span data-key="235"><span data-offset-key="235:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Communicate with technicians and office managers to provide job details and updates.</span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="237" data-styled-node="true" data-variable-line-height="false"><span data-key="238"><span data-offset-key="238:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Ask relevant plumbing-related questions to gather necessary information for service calls.</span></span></span></span></div>

</div>

</li>

<div class="theme_rich_text_consumer__Component-sc-__sc-12e7re4-0 kAzRsA theme_paragraph_consumer__Component-sc-__ids9hf-0 beFfII" data-key="240" data-styled-node="true" data-variable-line-height="false"><span data-key="241"><span data-offset-key="241:0"><span class="styled__StyledNode-sc-__sc-14sa5cl-0 bqboCL" data-slate-leaf="true" data-sentry-element="StyledNode" data-sentry-component="SlateMarkerComponent" data-sentry-source-file="slate_marker.js"><span class="styled__StyledAdditionalNode-sc-__sc-14sa5cl-1 gIEBjd" data-sentry-element="StyledAdditionalNode" data-sentry-source-file="slate_marker.js">Maintain detailed and accurate customer records in the CRM system.</span></span></span></span></div>

</div>

</li>

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