Customer Service Representative

Primary Duties

The Customer Service Representative is a role supporting inbound customer service of an Insurance company.

Primary Tasks and Responsibilities

• Respond to participant inquiries about their employer-sponsored group insurance plans.
• Assist clients with insurance coverage
• Provide general information about the organization.
• Refer clients to specialists when needed.
• Receive, understand, resolve complaints, and offer solutions.
• Provide support and guidance while complying with internal policies.
• Perform additional related tasks as assigned by the Service Manager.
• Maintain strong client relationships through follow-up.
• Identify and suggest improvements to enhance our services.
• Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).
• Other duties as assigned.

Competencies

• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy.
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities.
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team.
• Flexible, reliable and trustworthy.
• Excellent interpersonal and communication skills
• Analytical thinking, initiative
• Compliance with standards and deadlines
• Protecting confidentiality
• Exceptional Attendance and punctuality
• Quality-focused, responsible, organized, able to prioritize
• Time management skills to multitask and adhere to SLAs.

Required Education & Experience

Not specified in the provided text.

Job Type & Compensation

Job Type: Full-time, Permanent
Compensation: Starting at $20.00 per hour
Scheduled Hours: 37.5 hours per week