Customer Service Representative

The Role

Minted is a design marketplace sourcing creative content from independent artists around the globe. We are looking for Customer Service Representatives (CSRs) to join our team and provide outstanding service to our customers.

CSRs use their problem-solving and people skills while working directly with customers to address questions through multiple channels – phone, email, and live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose primary objective is to offer the best experience possible for any customer.

The operation is open 7 days per week, and candidates must be available to work evenings and weekends. Hours and schedule for the role are variable.

Responsibilities

• Respond to calls, emails, and live chats from customers in accordance with policies and procedures
• Handle and resolve all customer concerns by providing accurate information with empathy and grace
• Provide customers with support about Minted products and promotions, as well as general order information
• Provide assistance with processing orders and customizing designs
• Identify and escalate priority issues that need immediate attention
• Document customer interactions thoroughly and accurately