Customer Service Representative (German-speaking)

What You’ll Do:

• Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
• Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
• Care for customer satisfaction and ensure that issues are resolved.
• Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

Who You Are:

• Passionate about Via's mission to enable access to mobility and reduce the world's carbon footprint - you see this as more than a job.
• Fluent in German and English (C1 or C2) - you'll be using both languages daily on the job.
• A strong communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
• Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
• Technology-savvy and comfortable working with modern IT tools.
• Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.

What We Offer

• 100% work from home, as long as you're based in Germany.
• State-of-the-art hardware provided so you can work worry-free.
• €15.40/h base pay for a 40-hour work week, with additional earnings depending on shifts and hours worked.
• 30 days of vacation inclusive of public holidays.
• The opportunity to work for a company with a strong mission of improving the quality of life for those who need it most.