Customer Service

Customer Service Representative

At Clever, we are passionate about using technology to positively impact the world of education. Our culture is one that thrives on collaboration, continuous learning, and championing diversity, equity, and inclusion. Clever is motivated by our vision to advance technology that works for students everywhere. By securely connecting the data and applications that schools rely on, we know we can foster safe, secure, and fun learning experiences for students and educators.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Service Representatives take time to specialize in their customers and their needs.

This is strictly an online and work from home job the working hours are flexible and you can chose to work from anywhere of your choice.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personnel/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers