Customer Service Associate
About the role
Help Students Get Where They Need to Be
At EverDriven, we help ensure students have safe, reliable transportation to and from school every day. As a Customer Service Associate, you’ll serve as a critical connection between families, school districts, drivers, and transportation providers. You’ll help resolve transportation issues, answer questions, coordinate support, and provide exceptional service during both routine and urgent situations.
If you enjoy helping people, solving problems, and making a meaningful impact in your community, we’d love to hear from you.
Location
Remote, United States
Schedule
Hours of Operation: Monday – Friday, 5:00 AM EST – 10:00 PM EST
Assigned schedules will vary based on business needs and may fall anywhere within our operating hours of 5:00 AM EST to 10:00 PM EST, Monday through Friday.
Candidates must be available to work a consistent schedule within these hours and may be required to work different shifts as operational needs evolve.
What You’ll Do
- Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers
- Deliver exceptional customer service while resolving transportation-related questions and concerns
- Coordinate transportation support and dispatch activities as needed
- Accurately document customer interactions and service issues in company systems
- De-escalate customer concerns and work toward timely resolution
- Support customers during service disruptions, delays, and urgent transportation situations
- Utilize mapping, routing, and transportation software to support daily operations
- Collaborate with internal teams to ensure service commitments are met
- Maintain confidentiality and handle sensitive information appropriately
- Assist with special projects and cross-functional initiatives as assigned
Required Qualifications
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Experience working in a remote environment
- Strong verbal and written communication skills
- Ability to navigate multiple computer systems and applications simultaneously
- Strong problem-solving and conflict-resolution skills
- Ability to remain calm, professional, and empathetic during stressful situations
- Strong attention to detail and organizational skills
- Ability to work independently while contributing to a collaborative team environment
Preferred Qualifications
- Experience in a call center, dispatch, transportation, logistics, healthcare sche