Customer service Assistant PT

Accountabilities:

• • Reference and reader advisory: Assist patrons with information, educational, and recreational reading needs using reference services, reader advisory techniques, and basic information-retrieval skills.
  • Information research: Help customers locate relevant information using print resources, electronic databases, online catalogs, and community information sources.
  • Customer service: Respond professionally to multiple and changing information requests while adapting recommendations and assistance to each patron’s needs.
  • Circulation support: Manage patron account information, apply circulation policies and procedures, and perform standard data entry using automated circulation systems.
  • Payments and account management: Collect applicable fines and fees through cash-management systems and accurately balance transactions.
  • Collection maintenance: Shelve library materials according to the Dewey Decimal classification system and assist with maintaining organized collections.
  • Technology support: Use Windows-based software, word-processing and spreadsheet applications, online catalogs, databases, and other library technology.
  • Patron privacy: Exercise appropriate discretion when handling patron records and other confidential information.
  • Operational flexibility: Adjust to fluctuating workloads, changing software or system requirements, and assignments across the library system as needed.
  • Additional duties: Perform other recurring or occasional library responsibilities consistent with the scope of the position.

  Requirements:

  • Education: One year of college, or an equivalent combination of education and experience.
  • Experience: One year of customer service experience in a bookstore, library, or comparable environment, or an equivalent combination of qualifications.
  • Information skills: Basic knowledge of information-finding strategies, print resources, online catalogs, research databases, and remote information sources.
  • Library knowledge: Familiarity with how library materials and information sources are organized, including basic knowledge of the Dewey Decimal System and alphanumeric filing.
  • Collection knowledge: Familiarity with library literature and collections across fiction and nonfiction subject areas, including current and established authors and titles.
  • Circulation systems: Basic knowledge of automated circulation system functions and standard data-entry practices.
  • Technology: Proficiency with Windows-based software and basic word-processing and spreadsheet applications, with the ability to adapt to software updates and upgrades.
  • Numerical skills: Ability to perform basic arithmetic calculations, operate cash registers, handle money, and balance accounts accurately.
  • Customer service: Strong interpersonal skills and the ability to establish rapport with library users quickly and effectively.
  • Analytical ability: Strong attention to detail and the ability to analyze information needs, interpret bibliographic information, and think logically and analytically.
  • Teamwork: Ability to collaborate effectively with colleagues and contribute to a team-oriented service environment.
  • Adaptability: Ability to adjust easily to fluctuating workloads, changing information needs, and assignments across different areas of the library.
  • Confidentiality: Ability to exercise discretion when working with patron records and personal information.
  • Physical capability: Ability to lift up to 50 lbs., push and pull up to 300 lbs., and move items weighing up to 75 lbs.
  • Preferred language skills: Bilingual proficiency in Spanish or Vietnamese is preferred.
  • Employment screening: Candidates must be able to successfully complete a criminal background check and health performance evaluation/physical examination.

  Benefits:

  • Employment type: Part-time position.
  • Community impact: Opportunity to directly support local residents and contribute to accessible educational, informational, and recreational resources.
  • Public service environment: Work in a community-focused setting serving diverse patrons and information needs.
  • Professional development: Gain practical experience in customer service, reference assistance, library operations, research, circulation, and information management.
  • Inclusive workplace: Equal employment opportunity environment with reasonable accommodations available for qualified individuals with disabilities.
  • Career opportunities: Experience gained in this role can support future opportunities across library services, customer service, education, and public-sector operations.
  • Work variety: A combination of customer-facing responsibilities, technology use, information research, circulation support, and collection maintenance.