Customer Service Analyst

Accountabilities:

• • Manage, process, maintain, and monitor customer orders throughout the complete order lifecycle.
  • Communicate order changes, delivery updates, and relevant information to customers in a timely and professional manner.
  • Respond to customer inquiries, investigate issues, and provide effective solutions to ensure a positive customer experience.
  • Maintain accurate customer information, order records, and related data within SAP and other business systems.
  • Coordinate closely with Finance, Logistics, Supply Chain, and Sales teams to resolve operational issues and support customer requirements.
  • Manage customer complaints, disputes, invoicing questions, and other service-related matters through to resolution.
  • Monitor consignment stock and customer portals when required, ensuring information remains accurate and up to date.
  • Support on-time, in-full (OTIF) delivery objectives by proactively monitoring orders and identifying potential delays or issues.
  • Follow applicable safety, health, and environmental (SHE) requirements and contribute to operational compliance.
  • Maintain a high standard of data accuracy, documentation, communication, and customer service across all assigned activities.

  Requirements:

  • Bachelor’s degree or equivalent qualification in Business Administration, Commerce, Administration, or a related field.
  • At least 3 years of experience in customer service, customer support, order management, or a related role.
  • Fluency in English and Spanish.
  • Proficiency in Microsoft Office and business management systems.
  • Experience using SAP, TOTVS, or similar ERP platforms for customer and order management is preferred.
  • Experience supporting customers across multiple countries or regions is an advantage.
  • Strong organizational skills with the ability to manage multiple priorities, orders, and deadlines simultaneously.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
  • High attention to detail and commitment to maintaining accurate customer and order data.
  • Ability to work effectively in a collaborative, international, and fast-paced environment.
  • Legal authorization to work in Brazil.

  Benefits:

  • Hybrid work model combining office and remote work.
  • Full-time employment opportunity.
  • Opportunity to work within an international and collaborative environment.
  • Exposure to customers and stakeholders across multiple regions and business functions.
  • Professional development opportunities through cross-functional collaboration and hands-on experience.
  • Opportunity to develop expertise in customer service, order management, ERP systems, and supply chain processes.
  • Inclusive workplace culture focused on collaboration, respect, and equal opportunity.
  • Opportunity to contribute directly to customer satisfaction and operational performance.