Customer Service Agent: Portuguese (afternoon shift)

About the role

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 4pm-00am (5 days/week) with 30 minutes of break.

You will be expected to:

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 16:00 pm - 00:00 am with 30 minute break

About you:

• Previous experience in User Support or Customer Service positions are highly valuable
• Previous experience using Zendesk is preferred
• High Portuguese level (oral & written) and fluent in English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks