Customer Service Advisor - Nights Team

Customer Service Team

We’re not just another call centre — we’re the team small business owners rely on every day. You’ll have the space to think, solve problems creatively, make confident decisions, and see the impact of your work quickly.

As the friendly voice of Capital on Tap, you’ll help make life easier for our customers by keeping things simple, clear, and stress-free while they focus on building their businesses.

What You’ll Be Doing

• Support customers across phone, email, and live chat.
• Take full ownership of queries from first contact through to resolution.
• Handle complex and sensitive account queries with confidence and care.
• Apply financial services policies and processes accurately while managing high volumes with professionalism.
• Identify customers who may need extra support and ensure they receive it.
• Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.