Customer Retention Manager

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Make an impact, we've got your back

Join a global team that values your ideas, trusts your expertise, and supports your growth. You won’t go it alone - we’ve got your back

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You belong here

We’re a curious, creative, diverse group - builders, tinkerers, and deep thinkers who love to solve meaningful problems. If this sounds like you, you’ll feel right at home here.

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Our values

We make a

positive impact

.

We utilize our technology, time, and talent to create meaningful change for our customers, communities, and the environment. By streamlining resources and working efficiently, we do more with less—maximizing our positive impact on the world. Our mission is to create a more inclusive and sustainable future.

Integrity.

We do the right thing even when it's hard. We act with authenticity in every interaction. Our decisions are grounded in ethics, facts, and data.

Unity.

We work across teams because nothing impactful is ever built alone. We break silos, involve others early, and make collaboration easy; ensuring everyone has a voice. We stand together and act with urgency when our customers face challenges.

We

care

for each other.

We act with empathy, respect, and care. We honor our commitments and create a space of belonging where everyone feels safe, supported, valued, and empowered to contribute. Trust is something we build and practise every day.

Empathy.

We lead with compassion. We recognize each other's context, challenges, and diverse perspectives. We are good colleagues who work together with kindness and curiosity. We listen and support each other, assuming positive intent even in moments of tension.

Trust.

We build trust through transparent communication and clear decision-making. This creates the confidence to challenge ideas, take initiatives, and inspire each other.

We

aim for the stars

.

We are innovation-led market shapers. In a fast-moving industry, we cut through the noise to prioritize long-term impact by challenging the status quo. We make complex software development simple: making life better for the people who use and build them. What we make matters, and how we achieve it matters even more.

Ambition.

We push ourselves, and each other, to aim higher. We take action with speed, simplicity, and scale. We stay focused on what truly matters in the long run, and we act early to shape what’s next. We challenge the limits with courage and conviction.

Agility.

We stay ahead of the curve by embracing change. We are results-focused without compromising on quality. We learn fast, fix quick and always seek smarter, better ways to execute and evolve. Continuous improvement is our guide.

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What we offer

💚 Benefits that matter

Flexible PTO, comprehensive health coverage, inclusive leave, and stock options.

🧠Support for your growth

Budgets for learning, wellness, and the tools that help you thrive.

🌍 Remote by design

Collaborate across borders, work abroad for up to 90 days, and come together at annual team gatherings.

🌱 A product with purpose

Help reshape how the world builds and runs web applications - at a certified B Corp.

🗣️ A culture that listens

We value diverse perspectives, open communication, and collaboration that drives real change.

🏆 Recognized excellence

Named a Forbes Top Remote Company and one of France’s Best Workplaces for Women.

Why Upsun

We care deeply about what we build - and the people who build it. With trust, support, and flexibility, we create space for great work and a full life beyond it.

Grow through curiosity

We solve problems, explore ideas, and learn from each other around the world. Growth happens when we listen deeply, ask bold questions, and stay open to change.

Lead with integrity

Doing the right thing isn’t always easy - but it’s non-negotiable. We lead with inclusion, act with respect, and make decisions that reflect our values.

Embrace remote freedom

We’re a remote company built for flexibility and global collaboration. With our remote travel program, you can work from other countries for up to 90 days a year - without missing a beat.

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