Customer Response Specialist

About LivePerson

LivePerson is the global leader in enterprise conversations. Hundreds of the world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month.

About Us

We foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential.

Role Overview

As a Customer Response Specialist, you'll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels.

Key Responsibilities

• Provide exceptional customer service by resolving issues efficiently
• Ensure a positive customer experience
• Access customer accounts using various software systems
• Monitor and diagnose customer-specific alerts
• Document interactions thoroughly
• Escalate complex issues when necessary

Requirements

• Strong interpersonal skills