Customer Relationship Representative

Role and Responsibilities

• Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store.
• Manage client expectations and oversee website changes to keep client’s websites in line with their overall business strategy.
• Communicate routinely and in a timely manner with clients including responses to emails, phone calls, voicemails, and meeting coordination.
• Participate in and lead webinars/conf calls with clients and field reps as needed.
• Help determine promotional content and coordinate website/digital changes as needed.
• Conduct monthly website reviews with clients and track progress on the priorities you establish together.
• Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business.
• Manage requests to resolve website technical issues and escalate issues to appropriate departments.