Customer Experience Specialist
About the role
About Quince
Founded in 2018, Quince challenges the idea that nice things have to cost a lot. The mission is to make high quality essentials for low prices, produced fairly and sustainably. Quince operates as a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything. The company is guided by core values:
- Customer First: Prioritizing customer satisfaction in every decision
- High Quality: Premium materials and rigorous production standards
- Essential Design: Focusing on timeless, functional essentials instead of chasing trends
- Always a Better Deal: Innovation and transparency ensuring value for customers and partners
- Social & Environmental Responsibility: Commitment to sustainable materials, ethical production, and fair wages
The Role
Join Quince as a Customer Experience Associate and deliver thoughtful, high-quality service across chat, email, phone, and social channels. This is a remote position with requirement to travel to Leeds or Manchester for occasional in-person meetings and team gatherings.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence
- Resolve issues with empathy, turning challenges into positive experiences
- Navigate tools efficiently while keeping the human touch
- Share insights and recurring patterns to help improve the experience
Growth Opportunities
Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.