Customer Experience Specialist, Nurture

About Nurture

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are growing rapidly inside Pushpay and are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture serves churches at scale — from onboarding through long-term relationships.

About the Role

The Customer Experience (CX) Specialist position is a perfect blend of digital content management, direct customer care, and tech support. Reporting to the Head of Customer Success, you will act as a "first responder" to provide day-to-day support through Slack, email, and virtual meetings, manage and improve the Nurture Library and support resources, troubleshoot customer needs with a solutions-focused mindset, and serve as a bridge between customers and the development team. This person will also help document processes, organize knowledge, and build scalable support frameworks that strengthen both the customer experience and the long-term growth of the company.

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee; 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Remote
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave
• Compensation: $67,500 - $76,000 depending on location