Customer Experience Rep II

About Datavant

Datavant is the data collaboration platform trusted for healthcare. We provide critical data solutions for organizations across the healthcare ecosystem including providers, health plans, researchers, and life sciences companies.

Role Overview

Customer Experience Representative II – Retrieval serves as a knowledgeable and trusted resource for Record Hub customers, independently resolving complex inquiries and issues while delivering a high-quality customer experience. This role handles escalated or nuanced cases, contributes to process improvement, and supports the ongoing effectiveness of the customer experience function.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times, even in high-stress or escalated situations
• Respond promptly to customer inquiries in a high call volume, fast-paced environment with minimal supervision
• Interact with customers via telephone, email, and online chat to answer complex product-related questions and resolve advanced issues