Customer Experience Ops Intern

Why You’ll Love This Role

Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to workshops to reporting and tooling, we deliver the infrastructure that helps Cribl customers thrive and internal teams stay productive.

We’re looking for a curious, organized, and driven 2026 graduate who’s excited to learn how operations support the customer journey. This internship is designed as a 3-month “intern-to-hire” opportunity. During that time, you’ll receive hands-on training and begin supporting key programs. If there’s mutual alignment and demonstrated success, we’ll look to bring you on full-time at the end of the internship.

As An Active Member Of Our Team, You Will…

• Acquire foundational system administration expertise with Gainsight as Cribl’s Customer Success platform
• Learn Customer Experience Programs and Operations at a fast paced technology company
• Gain hands-on learning and experience with program and project management
• Contribute to customer program operations and be exposed to related opportunities within Cribl
• Establish a foundation for a career in Customer Operations at Cribl and beyond
• With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.

If You've Got It - We Want It

• A BA or BS degree from an accredited college or university (graduating 2026), ideally in technology, data science, or a related field with Computer Science
• Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
• Eager to learn, take feedback, and grow in a fast-paced environment
• Quick learner with solid problem-solving instincts and attention to detail
• Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
• Located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
• Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.
• Bonus points:
  • Candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvement