Customer Experience Associate

About the Role

As a Customer Experience Associate at Nourish, you’ll play a critical role in ensuring our customers receive exceptional support and care. In this role, you’ll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We’re looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.

This role is critical to Nourish—you’ll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon.

You’ll be joining a collaborative and passionate team that’s dedicated to improving lives through better nutrition, and you’ll be a key player in ensuring that our customer experience is seamless and delightful.

Key Responsibilities:

• Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
• Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
• Document customer interactions accurately and thoroughly in our systems.