Customer Experience Associate - Seasonal

Accountabilities:

• • Deliver warm, personalized, and responsive customer service across email and chat throughout the customer shopping journey.
  • Provide thoughtful product recommendations and sizing guidance to help customers make confident purchasing decisions.
  • Assist with order placement, order status updates, returns, exchanges, and shipping-related issues.
  • Learn and consistently follow operational procedures to ensure accurate, efficient order processing and customer support.
  • Navigate multiple customer service platforms and communication channels while maintaining a consistent, high-quality experience.
  • Develop strong knowledge of products, policies, and business operations to provide accurate and informed assistance.
  • Collaborate with internal teams, including Operations and Product Development, to resolve customer needs and support a seamless experience.
  • Communicate customer feedback and recurring issues internally to help identify opportunities for product, service, and process improvements.
  • Manage multiple priorities effectively while maintaining strong attention to detail and a high standard of written communication.
  • Take ownership of customer interactions and approach every task with enthusiasm, care, and a commitment to making the customer experience exceptional.
  • Flex working hours during key seasonal periods and major promotional events as business needs require.

  Requirements:

  • Previous customer-facing experience, ideally within e-commerce, digital customer support, or retail.
  • Experience providing customer service through email, chat, messaging, or similar digital channels is highly valued.
  • Strong written and verbal communication skills, with the ability to craft clear, polished, personal, and empathetic responses.
  • Naturally warm, welcoming, and empathetic approach to customer interactions.
  • Strong problem-solving skills with the ability to think quickly and creatively when addressing customer needs.
  • Highly organized and detail-oriented, with the ability to manage multiple requests and priorities simultaneously.
  • Comfortable learning and moving between different customer service and e-commerce platforms.
  • Previous experience with Shopify and/or Gorgias is preferred.
  • Ability to work independently and manage a schedule effectively in a remote environment.
  • Adaptable and comfortable working in a dynamic environment where priorities may change quickly.
  • Positive, collaborative attitude and genuine interest in creating exceptional customer experiences.
  • U.S.-based and authorized to work in the United States.
  • Ability to start immediately or as soon as possible.
  • Availability ideally including Sunday, Monday, and Friday from 9:00 a.m. to 5:00 p.m. EST, for approximately 24 hours per week.
  • Ability to increase availability to as much as 40 hours per week during the peak season, including the Black Friday/Cyber Monday period from November 17 through December 15.

  Benefits:

  • $18–$22 per hour, depending on experience.
  • Part-time, fully remote position for U.S.-based candidates.
  • Seasonal position running through the end of the year.
  • Potential opportunity to transition into an ongoing, non-seasonal part-time role based on performance, fit, and business needs.
  • Flexible opportunity to increase working hours during major sales and seasonal business peaks.
  • Opportunity to gain experience in e-commerce customer experience and digital retail operations.
  • Collaborative environment with exposure to Operations and Product Development teams.