Customer Experience Associate (Remote)

Key Outcomes:

• Actively conduct outreach via phone, text, and email daily
• Successfully complete >100 outbound calls a day
• Enroll 25% or more of all connected leads
• 25% or more of all connected members take a class within 1 week of an engagement outreach
• Maintain 92% or higher customer satisfaction score

The most important skills for the role are:

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold’s technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to “connect the dots” so previous experiences can be applied in new contexts

In addition to the above, it would be great if you also had:

• Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)

Compensation:

We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour.