Customer Engineer, APAC

About the Role

As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta.

Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments.

You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers.

As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region.

Responsibilities

• Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
• Develop and maintain integrations using technologies including Go, Python, and JavaScript.
• Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
• Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Cresta Engineering when deeper product or platform expertise is required.