Customer Education Specialist

Company Description

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® every year since 2021, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact.

Role Description

Givebutter is hiring a Customer Education Specialist to own and evolve our live customer education strategy, including Office Hours and Bootcamp. Reporting to the Senior Customer Education Manager, this role collaborates cross-functionally with Marketing, Customer Success, Sales, and Product to design and deliver scalable, high-impact live learning experiences that drive activation, product adoption, and long-term customer success. You’ll build on and continue designing dynamic, engaging sessions aligned with Givebutter’s brand identity, analyze attendance and engagement trends, and strengthen the systems that support our live education engine as we scale. You’ll serve as a visible and trusted face of customer education - facilitating sessions and representing Givebutter at speaking engagements as needed. Success in this role will be measured by improvements in activation and product adoption rates, reductions in time-to-first-value for new users, increases in feature usage following live sessions, and measurable engagement and satisfaction across programs.

We want to hear from people who…

• Light up in front of a (virtual or in-person) room and know how to make complex tools feel approachable and exciting
• Can design structured, on-brand programs that balance curriculum development, facilitation, and operational excellence
• Use data and feedback, internally and externally, to continuously improve learning experiences
• Can collaborate instinctively across teams to ensure education supports broader company goals
• Think in organized systems to design programs that can scale in reach and impact without sacrificing quality

Responsibilities

• Own and evolve Givebutter’s live education strategy, including designing, facilitating, and continuously improving Office Hours and Bootcamp
• Serve as a public-facing representative of Givebutter education through webinars, workshops, conferences, and speaking engagements as needed
• Create and maintain facilitator guides, demo environments, and supporting materials to ensure consistent, high-quality delivery
• Partner with Product to support major feature launches through timely, targeted education and surface customer friction to inform ongoing product improvements
• Leverage data insights, in partnership with Marketing, to better understand how customers discover and engage with education resources, and implement targeted solutions, such as email and in-app messaging
• Drive measurable impact on activation and product adoption rates through intentional education experiences that align with marketing campaigns, product releases, and other key moments in the customer journey
• Contribute to the ongoing evolution of Givebutter’s customer learning strategy and live training model with the clear goal of making Givebutter the default resource for nonprofit fundraising knowledge

Requirements

• 2-4+ years of experience in customer education, customer success, sales, enablement or related roles within SaaS
• Experience designing and facilitating live training