Customer Education Lead

What You'll Do

Understand your learners

• Map CoLab's distinct customer audiences and identify what each group needs to learn, when, and how
• Use product usage data, support ticket trends, and CSM feedback to pinpoint where customers get stuck and where education can have the highest impact
• Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities

Design & Build Scalable Learning Experiences

• Create customer-facing onboarding and enablement materials (videos, guides, templates, self-paced modules)
• Design interactive learning paths for end-users
• Translate complex product workflows into clear, actionable resources
• Build assessments to check comprehension and certification exams to validate mastery of knowledge and skills
• Develop CoLab Academy curriculum (certifications, learning paths, use case guides)

Stand up the education infrastructure

• Evaluate, select, and implement a learning management system (LMS) or content hub that supports self-serve learning, progress tracking, and completion reporting
• Define repeatable content creation, review, and maintenance processes — including version control and a release-aligned update cadence so materials stay current as the product ships new features
• Build feedback loops between learners, CSMs, and Product so content improves continuously
• Identify opportunities to complement formal education with peer learning: how other companies use CoLab for design review, what configurations work for different industries, workflows for various teams
• Lay the groundwork for customer community and knowledge-sharing programs as the education function matures
• Partner with the Implementation Specialist to define what gets delivered 1:1 in live implementations vs. what gets built as self-serve education and evolve that over time as the content library matures

Accelerate Time-to-Value

• Partner with CSMs, Product, and the Implementation Specialist to identify high-friction onboarding points